cart 
Blackberry Support Comparison
Looking for Blackberry Support, but unsure which version is right for you? This guide will help you compare Blackberry Basic, Enhanced and Advantage Technical Support service options. Whether you are new to BES or simply want to have a resource on hand for quick answers, Blackberry has a technical support option that's right for you. Blackberry support differences range from the ability to get free software updates and problem management, to differing coverage, access and problem management.
| Feature | Basic | Enhanced | Advantage |
|---|---|---|---|
| Coverage and Access | All technical incidents submitted electronically 24X7, with response time within 8-hours. Choice of phone or email response | 24x7 telephone support with an average 90-second response1 and electronic incident submission via the BlackBerry Expert Support Center with a 4-hour response rate | 24x7 telephone support with an average 90-second response1 and electronic incident submission via the BlackBerry Expert Support Center with a 2-hour response rate |
| Problem Management | N/A | N/A | Included |
| Direct to Level 2 Support Resources | N/A | N/A | Optional |
| Application Development Support Incidents | N/A | N/A | Optional |
| Support Service Specialist | N/A | N/A | Optional |
| Tech-to-Site Assistance | N/A | N/A | Optional |
| BlackBerry Expert Support Center | Included | Included | Included |
| BlackBerry Software Service Packs and Hotfixes | Included | Included | Included |
| BlackBerry Software Updates | N/A | N/A | BlackBerry® Enterprise Serverand other supported BlackBerry software products covered under your support subscription |
| BlackBerry Infrastructure Status | View status indicator in BlackBerry Expert Support Center | View status indicator in BlackBerry Expert Support Center | View status indicator in BlackBerry Expert Support Center |
| BlackBerry Training and BlackBerry Certification | Free Web-based Training and BlackBerry Certification vouchers for each Named Caller | Free Web-based and BlackBerry Certification vouchers for each Named Caller | Free Web-based Training; a 50% discount on instructor-led training for 1 Named Caller; and BlackBerry Certification vouchers for each Named Caller |
| BlackBerry Technical Support Webcast Series | Included | Included | Included |
| BlackBerry Solve Newsletter | Included | Included | Included |
| Named Callers | 2 | 2 | 5 |
Purchase Blackberry Support Options for Less at SoftwareMedia.com.
| 
