Return Policies and Procedures
Want to Cancel? Call Us!
If you realize that you need to cancel your order before our shipping cutoff time (6:00 p.m. EST/ 5:00 CST/ 4:00 MST/ 3:00 PST), call us! Of course, we understand that it isn't always that easy... and we'd be happy to issue a return if you don't cancel in time.
No Hassle Returns
It's easy to manage your returns online at SoftwareMedia.com—We'll even pay for the shipping!
Once you receive your software, you have 60 days to decide whether to keep it*. If you are unsatisfied, simply fill out a product return form and we'll send you a pre-paid FedEx air bill within 3 business days. Then just drop the package at any FedEx drop off and we'll take care of the rest.
SoftwareMedia.com employs a strict quality control process for all returns. This includes verifying package contents and checking with the manufacturer to see if the product has been registered or activated. Products that have a broken seal, have been activated, registered, damaged, or are otherwise not in condition for resale are not eligible for return, will be shipped back to you and are subject to additional shipping charges and/or restocking fees. Once your return passes quality control your refund will be issued within 72 business hours. For information on returns after the 60 day window, visit our policies page.
*Due to manufacturer restrictions, we are unable to provide a refund for Oracle or Blackberry products.