CCF 2009 - External Connector

Description

Customer Care Framework External Connector

Microsoft Customer Care Framework 2009 is a software solution that supports the rapid, flexible, and cost-effective development and deployment of customer care solutions. CCF 2009 aggregates the information agents need, automates the tasks and processes for faster resolution of customer requests and accelerates training and service resolution time resulting in profitable customer care operations.

Licensing
An External Connector grants access to the server by an unlimited number of external users such as business partners, suppliers, customers, retirees, and alumni. Basically, an external user is a person who is not an employee or similar personnel of the company, such as a business partner or customer. With this license you do not need to buy individual CALs. It is licensed per server. Need help? Call our Microsoft Certified Professionals at 1-800-474-1045 ext 3.