CCF 2009 - User CAL

Description

Customer Care Framework User CAL

Microsoft Customer Care Framework 2009 is a software solution that supports the rapid, flexible, and cost-effective development and deployment of customer care solutions. CCF 2009 aggregates the information agents need, automates the tasks and processes for faster resolution of customer requests and accelerates training and service resolution time resulting in profitable customer care operations.

Licensing
Client Access Licenses (CALs) are required for each device or user that accesses the features and services of Microsoft Customer Care Framework. User CALs are likely to be more cost effective than Device CALs if there are multiple devices per user (for example, a user has a laptop and handheld computer accessing CRM). A server license is required.  Need help? Call our Microsoft Certified Professionals at 1-800-474-1045 ext 3.