CCF 2009 - Server License

Description

Customer Care Framework Server License
Microsoft Customer Care Framework 2009 is a software solution that supports the rapid, flexible, and cost-effective development and deployment of customer care solutions. CCF 2009 aggregates the information agents need, automates the tasks and processes for faster resolution of customer requests and accelerates training and service resolution time resulting in profitable customer care operations.

Empower Customers to Serve Themselves
Aggregating customer information across all the ways customers interact with your company makes it possible for busy customers to use self-service channels to quickly and easily address their concerns. It helps build a deeper connection between company and customer, creating long-term relationships and stronger customer loyalty.

Licensing
A Server License is required for each operating system environment running on the Customer Care Framework. A User/Device CAL is required when a user or device is directly or indirectly accessing CCF.  A minimum of 5 CALs is required. Need help? Call our Microsoft Certified Professionals at 1-800-474-1045 ext 3.