CRM Professional Server 3.0
- Manufacturer: Microsoft
- Product #: C7Z-00005
- Stock: Allow 2 weeks for delivery
- Rating: | Read reviews
Description
Microsoft Dynamics CRM Professional 3.0 This edition is designed for large organizations that must support extensive sales and marketing staffs. Microsoft Dynamics CRM Professional builds on the power and ease of use of Microsoft Dynamics CRM Small Business Edition and offers key features such as:
- Powerful data mining and business intelligence tools that help a business build smarter, more effective marketing campaigns. Reporting and analysis tools built on SQL Server Reporting Services that provide precise customer information.
- A single view of each customer based on every piece of information a company collects, all accessible by sales, marketing, and customer service divisions.
- Opportunity management makes it easier to convert leads to opportunities, and then track them throughout the sales cycle
- Sales process management enables the consistent tracking and closing of sales opportunities
- Pipeline optimization uses analytical tools to provide sales people with qualified leads and opportunities
- Quotes are generated using a full-featured product catalog that supports complex pricing levels, units of measure, and discounts
- Order management converts quotes to orders that can be modified and saved until they are ready to be billed as invoices
- Sales force management makes it possible to measure sales performance against quotas
- Sales literature can be created, managed, and distributed
- Direct e-mail uses templates to send customized e-mail messages to customers sharing common characteristics
- Case management enables customer service requests to be created, assigned, and managed from a central location
- Complete view of customer information promotes better understanding of specific customer needs and other account-related issues
- Automated routing and queuing of service requests is achieved using customizable workflow rules
- Auto-response e-mail generates automatic responses to customer requests
- E-mail management automatically records customer communications and associates e-mail messages with appropriate customer records
- Service scheduling makes it easy to manage service resources and to better understand resource and equipment allocation, usage, and effectiveness
- Searchable knowledge base is a repository for the publishing of support articles and information
- Service contracts can be created, maintained, and updated automatically
- Marketing campaigns can be planned based on budgets and expenses, promotion codes, target products, marketing collateral, and more
- Create lists for specific campaigns by using existing customer information or by importing contact information from various sources
- Qualify lists so they can be queried to locate accounts meeting specific criteria
- Campaign templates can be created and then used again in future campaigns
- Campaign execution can be tracked, and lead conversion and cost and performance data can be analyzed in this way
- Track marketing information to assess campaign success based on opportunities, cost versus payoff, and other criteria
| Product Specifications | |
|---|---|
| Product #: | C7Z-00005 |
| version: | 3.0 |
| platform: | PC |
| system requirements: | WIndows 2000 Server, Windows 2000 Advanced Server, (recommended) - Windows Server 2003, Standard, Enterprise, or Web Editions |
| media type: | CD-ROM |
| package type: | Retail |
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