Shipping and Delivery

• Shipping Methods

  SoftwareMedia ships throughout the 48 contingent United States and to Alaska, Hawaii, Puerto Rico and Canada.
  
  Free Ground ($0): 5-7 business days within the contiguous U.S.
  Expedited ($10): 2-3 business days.
  2-Day Air ($20): 2 business days to Alaska and Hawaii only, depending on destination zip code.
  Overnight Afternoon ($30): Arrives next day by 3:00 pm to most addresses; 4:30 to rural areas.
  Overnight Morning ($40): Arrives next day by 10:30 am to most addresses; 4:30 pm to remote areas.
  International (Canada): Time-definite delivery to Canada and Puerto Rico only, typically in one, two or three business days. Price depends on destination.
  Saturday Delivery: And you thought nobody worked on the weekends! FedEx does provide Saturday delivery for a small fee, but you must call first. To secure Saturday delivery, please call 1-800-474-1045 during regular business hours.
  
  Shipping times and prices are subject to product availability, and may change depending on warehouse location. Our FedEx carrier requires a street address, thus we do not ship to P.O. Boxes.
  

• Free Shipping

  Remember that amazing deal you got on the Clap-On Popcorn-Maker? Then you found out it was going to cost an arm and a leg to ship, right? Yeah, we know that feeling. That's why you get Free Shipping on all orders... on top of great deals.
  
  Anyone within the 48 Continental United States can take advantage of this by selecting the "Free Ground" shipping method upon checkout. You'll be charged nothing and your package will arrive in 5-7 business days.

• Order Cutoff Time

  Want your order to ship the same day you place it? Easy! Just place your order before 6:00 p.m. EST (5:00 CST/ 4:00 MST/ 3:00 PST) and it'll ship out that day. Orders placed after the cutoff time will go out the following day. We're talking business days here, people... That means orders placed Saturday or Sunday will go out Monday.

• International Shipping

  We accept orders from Puerto Rico. To order, enter your 6-digit alphanumeric postal code or your zip code in the ZIP code field and choose either FedEx International Economy or FedEx International Priority as your shipping method.

• Tracking Your Order

  We make it easy to tell exactly where your products are at any given time. Once your order leaves our warehouse, you'll receive an email with your individual order's tracking information. You can view detailed tracking information from FedEx by clicking on the link in the email or by going to "Order Tracking" on our website. It's easier to track your order than your own kids!
  
  * Shipping times and prices are subject to product availability, and may change depending on warehouse location. Our FedEx carrier requires a street address, thus we do not ship to P.O. Boxes.

Return Policy

• Cancellations

  If you realize that you need to cancel your order before our shipping cutoff time (6:00 p.m. EST/ 5:00 CST/ 4:00 MST/ 3:00 PST), call us! Of course, we understand that it isn't always that easy... and we'd be happy to issue a return if you don't cancel in time.

• No Hassle Returns

  It's easy to manage your returns online at SoftwareMedia.com—We'll even pay for the shipping!
  
  Once you receive your software, you have 30 days to decide whether to keep it. If you are unsatisfied, simply fill out a product return form and we'll send you a pre-paid FedEx air bill within 3 business days. Then just drop the package at any FedEx location and we'll take care of the rest.
  
  Products that have been activated, registered, damaged, or are otherwise unsaleable are not eligible for return, will be shipped back to you and are subject to additional shipping charges. This is determined by SoftwareMedia after careful inspection of contents and verification with the manufacturer that the product has not been registered or activated.

• After 30 Days

  The no-hassle, no-questions asked returns procedure is valid for 30 days after receiving your product. However, you may still return or exchange up to 30 days after the order date by calling Customer Service (1-800-474-1045) to request an RMA number and further instructions. Depending on the condition of your software and other circumstances, returns during this period may be subject to a 15% restocking fee.

Privacy Policy

• Your Privacy

  Have you ever wondered how "Prescription World" got your email address and "Mortgage Express" got your mailing address? Well we can tell you it wasn't from us. We are 100% committed to protecting your right to privacy.
  
  On pages throughout SoftwareMedia.com, you may be asked to submit private, personal information such as Name, Address, Email Address, Phone Number and Credit or Debit Card Information. We use this information to process, ship, track and complete your order. We use contact information to communicate with you throughout the order process. We do not share this information with outside parties except to the extent necessary to complete that order.
  
  We will never use your personal information in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

• Access and Correct Your Information

  You can access and update all of your information that we collect and maintain by clicking the "my account" button at the top of the page. You may log into your account with the email address and password you selected when you created the account. If you did not create an account but you require a correction of information, you may contact customer service at any time.

• Our Commitment to Data Security

  To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

• Our Commitment to Children's Privacy

  Protecting the privacy of the very young is especially important to SoftwareMedia. For that reason, we never collect or maintain information at our website from those we actually know are under 13. No part of our website is structured to attract anyone under the age of 13, and we strive for a manner of professionalism that would never offend persons of any age group.

• BBB Online Privacy Program

  Your privacy is important to us. By participating in the Council of Better Business Bureau's BBBOnLine Privacy Program we have made a commitment to meet the program's strict requirements regarding how we treat your information and have it verified by BBBOnLine. Further information about this program is available at www.bbbonline.org http://www.bbbonline.org/privacy/dr.asp
  
  All BBBOnLine Privacy Program participants are required to work with the program's dispute resolution process. The Privacy Program will only accept complaints regarding the misuse of personally identifiable information by a website operator. For more information about the Privacy Program dispute resolution process visit www.bbbonline.org/privacy/dr.asp http://www.bbbonline.org/privacy/dr.asp
  
  Privacy Policy effective 06/12/2003

Payment

• Methods Accepted

  We accept the following methods of payment: Visa, Mastercard, Discover, American Express and SoftwareMedia.com gift certificates. Other payment options are available through our commercial division (800-474-1045 x3).

• Offline Ordering

  Still can't bring yourself to make a purchase online? We understand. It's a scary thing to do. That's why we make it easy for you to place your order offline. Just download our printable order form in either PDF format or Excel format, fill it out (include shipping where applicable), attach check or money order, and mail to:
  
  SoftwareMedia.com
  Attn: Manual Orders
  916 S Main St
  Salt Lake City, UT 84101

The Fine Print

• Oh come on! Everyone has to have some fine print somewhere...

  *Prices and Availability Subject to Change at any time. In the event a product is listed at an inaccurate price due to a typographical error, SoftwareMedia has the right to decline or cancel ANY order placed for the product listed at the inaccurate price. SoftwareMedia has the right to decline or cancel any order whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, SoftwareMedia will without delay issue a credit to your credit card account in the amount of the incorrect price.
  
  **SoftwareMedia strives to ensure that every product has a corresponding and appropriate image to go alongside it. For all products please rely on the title, product listing, technical specs, product price, and product manufacturer number to verify the product is the actual version desired. We are constantly updating and changing images to match what is shipped however due to manufacturer version updates, pictures may vary from the actual item. If you still are unsure please contact us at 1.800.474.1045.
  
  *** *Delivery times are estimates and may vary depending on circumstances. We reserve the right to ship UPS depending on final order destination.