VMware Basic Support
is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
This product includes one year of support only. VSphere Essentials Plus must be purchased separately.
- Monday - Friday, 12 hours/day support
- Telephone and Web/Email support
- Access to VMware Discussion Forums and Knowledge Base
- Unlimited number of support requests
- Product upgrades and product updates
- 4 Support Admins per Contract