VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class worldwide support with a single objective in mind: your success.
This product includes three years of support only. vCloud Suite 5 Enterprise must be purchased separately.
Monday - Friday, 12 hours/day support
Telephone and Web/Email support
Access to VMware Discussion Forums and Knowledge Base
Unlimited number of support requests
Product upgrades and product updates
4 Support Admins per Contract
Brand Vmware License Package Type Support Only Edition Enterprise Platform PC MFGPARTNUMBER CL5-ENT-3G-SSS-C Brand Name EMC UNSPSC 81111812 Manufacturer Part Number CL5-ENT-3G-SSS-C Service Name VMware Support and Subscription Basic Service Main Type Technical Service Sub Type Electronic Service Description 12x5x4 Business Hour Service Duration 3 Year Manufacturer Website Address http://www.emc.com Product Supported
- VMware vCloud Suite Enterprise - ( V.5.0 )