Basic Maintenance is designed to help you keep your systems current with the latest upgrades and content updates. Includes access to Symantec's call center during regional business hours for assistance. Basic Maintenance is Symantec's entry-level service for customers that run Symantec products only on their non-essential systems. With Symantec's Basic Maintenance, you will be reassured of knowing your systems are current. You'll also receive expert problem resolution during regional business hours through Symantec's award-winning global support and delivery team.