Microsoft Customer Relationship Management (CRM) provides organizations with technologies, business applications, and best practices that help them sell, market, and service their products and services. Microsoft CRM provides a unified view of customer information and interactions through integrated sales, marketing, and customer service features. This approach enables organizations to share information, accelerate sales, identify new revenue opportunities, and deliver more consistent customer service. CRM Workgroup includes and supports a maximum of 5 user licenses. If additional CALs are needed, please purchase either CRM Professional or Enterprise  Server with the appropriate CALs.

Microsoft Software Assurance is a maintenance offer that helps your organization get the most from Microsoft software through a broad range of benefits. From deployment planning and staff training to product support and software upgrades, Software Assurance benefits help you increase worker productivity, accelerate organizational performance, and realize a return on your software investment faster. Software Assurance coverage is available for two years or until the end of the term of Open License authorization number, whichever comes first.

Microsoft Open Licensing allows the ability to purchase under the same authorization number for two years.