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Enterprise Server Elite Support - Includes 1-20000 Active CALs

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SKU# BB-SRV00015986



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Electronic Delivery. Allow 1-3 Days

Product Information

BlackBerry Enterprise Server Elite Support - Up to 20000 Active CALs provides your business with the highest level of technical support available with a member of the Direct Advanced Response Team (DART) onsite on a full-time basis to help plan manage and expand your BlackBerry product and service deployment. You'll also have a designated Support Account Manager (SAM) who'll act as the first point of contact for support-related escalations and be your advocate. In addition your SAM can advise you of upcoming software releases applications or known issues that may be of interest.

Important Note: No refunds will be given on BlackBerry Licensing. All BlackBerry returns require a replacement order of equal or greater value for the same end user.
24x7 telephone support with DART with an average 90-second response
Electronic incident submission with a 1-hour response by telephone or email
Critical technical issues can be managed in a formal Problem Management process
Unlimited application support incidents for issues related to custom application development for your BlackBerry platform
Secondary Access Code: Provides field technical staff and non Named Callers with access to BlackBerry Technical Support Services when Named Callers aren t available
Health Check Services: Submit your BlackBerry Enterprise Server log files for review to help ensure the stability of your BlackBerry solution
Change Management Planning Services: Before a BlackBerry solution update, you can request a review of your implementation plan
Tech on site assistance: A technical resource from DART is onsite at your location 40 hours per week
A secure, online resource for Named Callers that provides access to self-service tools and resources
econdary Access Users: Named Callers can give their internal support personnel access to a subset of BlackBerry Expert Support Center features. Your allotment for Secondary Access Users will match your current allotment for Named Callers
BlackBerry Software Service Packs and Hotfixes available for any BlackBerry software components covered under your support subscription
BlackBerry software updates available for BlackBerry enterprise software and other software components covered under your support subscription
Notifications of planned or unplanned network-related events and access to a support tool that shows the status of the BlackBerry Infrastructure
Access to tools to allow the simulation of scenarios such as update, migration, load balancing and failover so your organization can perform production-type tasks in a virtual environment
Access for 30 named callers, ability to add additional named callers as required
Brand BlackBerry
Product Type Full Version
License Package Type Support Only
Edition Enterprise
Platform PC

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