BlackBerry Professional Server Basic Support - Up to 30 Active CALs provides introductory support level for customers with 30 or fewer BlackBerry smartphone users who are looking to minimize support costs. Your technical issues will be submitted electronically, with a 24-hour response by telephone or email. You’ll also have access to self-service tools such as the BlackBerry Expert Support Center, technical webcasts, BlackBerry Certification exam vouchers and the BlackBerry Solve newsletter.

Important Note: No refunds will be given on BlackBerry Licensing. All BlackBerry returns require a replacement order of equal or greater value, for the same end user.