BlackBerry Professional Software Advantage Support - Up to 30 Active CALs provides problem management, software updates and optional support features such as Direct to Level Two Support and a Support Service Specialist to help manage problems and avoid technical issues. You’ll also have access to self-service tools such as the BlackBerry Expert Support Center, technical webcasts, BlackBerry Certification exam vouchers and the BlackBerry Solve newsletter.

Important Note: No refunds will be given on BlackBerry Licensing. All BlackBerry returns require a replacement order of equal or greater value, for the same end user.