BlackBerry Enterprise Server Premium or Elite Support - Regional Support Account Manager provides a secondary support account manager (SAM) that is dedicated to a second or geographically dispersed IT center. A SAM is a designated resource to triage outstanding technical issues, manage escalations, provide ongoing reporting and status updates, and an acting advocate.

This product is an optional service for BlackBerry Enterprise Server Premium or Elite Support.

Important Note: No refunds will be given on BlackBerry Licensing. All BlackBerry returns require a replacement order of equal or greater value, for the same end user.