24x7 Direct to Level Two telephone support with an average 90-second response
Electronic incident submission with a 2-hour response by telephone or email
Critical technical issues can be managed in a formal Problem Management process
Direct access to the most highly qualified team of technical resources within BlackBerry Technical Support Services
Submit 20 application support incidents for issues related to custom application development for your BlackBerry platform
Secondary Access Code: Provides field technical staff and non Named Callers with access to BlackBerry Technical Support Services when Named Callers aren’t available
Designated resource to triage outstanding technical issues, manage escalations, provide ongoing reporting and status updates, and act as your advocate
Health Check Services: Submit your BlackBerry® Enterprise Server log files for review to help ensure the stability of your BlackBerry solution
Continuity of Operations Alerts: Push messages to BlackBerry smartphone users via PIN-to-PIN messaging in the event of a disaster situation
Change Management Planning Services: Before a BlackBerry solution update, you can request a review of your implementation plan
A secure, online resource for Named Callers that provides access to self-service tools and resources
Secondary Access Users: Named Callers can give their internal support personnel access to a subset of BlackBerry Expert Support Center features. Your allotment for Secondary Access Users will match your current allotment for Named Callers
BlackBerry Software Service Packs and Hotfixes available for any BlackBerry software components covered under your support subscription
BlackBerry software updates available for BlackBerry enterprise software and other software components covered under your support subscription
Notifications of planned or unplanned network-related events and access to a support tool that shows the status of the BlackBerry Infrastructure
Access for 15 named callers, ability to add additional named callers as required
cart 
SUPPORT ONLY
| 
