About SoftwareMedia.com

• What are your business hours?

  We are located in Salt Lake City, Utah, which is in the Mountain Standard Time Zone. You may place your order online 24 hours a day, 7 days a week. We also offer live customer service during the hours of 8:30 a.m. to 5:30 p.m. (MST) Monday through Friday.

• Is your site secure?

  Yes. Your personal information and credit card transactions are being processed using the highest possible security encryption for your protection. In addition, our site is 100% Security Tested by Square Trade Trust Services.

• How can I submit my feedback about your company?

  We value each of our customers and their opinions. In light of our commitment to customer satisfaction, we prompt each customer to fill out a survey at the end of each order. This survey is optional and is done through multiple third-party resources. If you would like to submit a review and did not get the chance to do so upon this prompt, visit our ratings page and choose any third party resource to review with.

• What wholesale options do I have?

  Please contact us for more information on Reseller, Corporate, Government, and Academic Wholesale sales. SoftwareMedia.com is a dedicated market leader in providing business application software to Reseller, Corporate, Government, and Academic accounts. Our goal is to provide 100% customer satisfaction with competitive pricing, prompt delivery, and unparallel customer service. For more details, or a wholesale quote please contact our Wholesale Division:
  Tel 1-800-474-1045 x3 or Fax 877-486-1144.

Shipping Information

• What shipping options do I have?

  We primarily use FedEx to ship our orders. For shipping options and details, please visit our shipping information page.

• Do you ship on Saturday or Sunday?

  Our warehouse is closed over the weekend, and the shipping methods described only refer to business days. For example, a shipping method stating 2-3 days will ship within 2-3 business days. However, if you contact customer service during regular business hours you may request Saturday shipping. An extra fee may be applicable.

• When is the shipping deadline?

  At SoftwareMedia we do everything in our power - literally, bend over backwards - to get orders out the same day they are placed. Orders will typically go out the same day if they are placed before 6:00 PM EST/ 5:00 CST/ 4:00 MST/ 3:00 PST. Orders placed after the cutoff time will be shipped the next business day.

• Do you ship internationally?

  At this time we ship internationally to Canada & Puerto Rico. Orders shipped to Canada are susceptible to a GST (Goods and Services Tax).

• Do you Ship to Alaska, Hawaii?

  Yes we do! Our carrier provides 2-Day Air and overnight service to Alaska and Hawaii.

Policies

• What is your cancellation policy?

  Please click here to view our order cancellation policy.

• What is your Privacy Policy?

  Please click here to view our privacy policy.

• What is your Return Policy?

  Please click here to view our return policy.

• What if there is an error on the site?

  If a product is listed incorrectly, as a result of a typographical error or otherwise, Softwaremedia has the right to refuse, cancel or limit the quantity for that order. This policy is regardless of order confirmation and credit card charged status. You will always be notified if your order is going to be canceled. If your credit card has been charged and your order is canceled, Softwaremedia will immediately credit your credit card for that amount.

Payment Information

• What payment methods do you accept?

  We accept the following methods of payment: Visa, Mastercard, Discover, American Express, COD (orders above $500) and SoftwareMedia.com gift certificates. SoftwareMedia will not charge your credit card until your order has been shipped.

• Do you accept PO?

  At this time we are not set up to accept PO’s. However, we will accept your orders via fax (877-486-1144). Simply include your Credit Card Info, shipping & billing address, phone number, the product you desire and shipping method you prefer.

• Do you accept COD?

  For orders over US $500, we may accept COD cashier checks or money orders. A service fee will be added on your order for COD delivery. Please consult our sales department at 1-800-474-1045 for COD delivery information.

• How can I order offline?

  Please click here to see details about ordering offline.

Terminology and Definitions

• What does On Backorder mean?

  When an order is "On Backorder", the purchasing department is currently searching for stock on the product. We make a concerted effort, and we typically do fulfill these orders in a timely manner. However, we cannot guarantee price or availability. You will be notified if your order is on backorder, as well as once it is off backorder and ready to ship.

• What is OEM software?

  OEM software is a full version (non-upgrade) which includes only the CD-ROM, the Certificate of Authenticity (COA), and the product key codes. These elements are all you need to load and run the software, and it will run exactly the same as the full retail version. Being intended for system builders, OEM software does not include a box or comprehensive manual. We only recommend OEM software if you are highly technically inclined, as it is not covered for technical support by the manufacturer. All OEM products are labeled as such. Please note that OEM products may not, in most cases, be used to upgrade from a previous version. However, OEM software is eligible for future upgrades.

• What about license products, such as an Open License Program?

  Licensed product may be purchased through various manufacturers' open licensing programs, such as the Microsoft Open License Program. Licensing is a great way to save money for those who need software for multiple users. Typically, customers purchase one or two copies of the media and then buy a license, which gives them the right to install that software on one computer. A license does not include any media or software discs, it is merely a certificate which represents legal permission from the manufacturer to use the media for multiple computers. For example, if you have 15 machines, you should purchase two copies of the software program media (one for backup) and 13 individual licenses.

• What is a CAL?

  CAL stands for "Client Access License". This license grants the right for a computer to have access to the server. A CAL is not a software installation license. For example, with 10 CALs, up to 10 people at a time may have access to the server.
  
  A User CAL will license a user to access the server software from work and home computers, Internet kiosks and other mobile devices. User CALs are typically used in companies where employees use different machines or roam from location to location. A Device CAL will license any number of users to access the server software from a single, shared device. Device CALs are typically used in companies where employees share computers and devices (perhaps on different shifts).

• Where is the product I'm looking for?

  If you cannot find the product your looking for by manufacturer, we suggest you try our comprehensive search, located in the top left, below the SoftwareMedia.com logo. If you are still unable to locate the product you need, contact us at 1-800-474-1045 or customerservice@softwaremedia.com. We are always looking to expand the products on our site, and we'd love to help you locate the product(s) you need.