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Download Products FAQ

Software Downloads are becoming more and more popular with customers because they allow the customer to receive the end product faster, cheaper, and are more environmentally friendly. is on the cutting edge of software and technology, and we are happy to offer our customers the option to purchase select software titles as direct-downloads. We have put together this FAQ in order to give you a better idea of how our download products work.

How are downloads different from retail boxes?
Download products are identical to the retail boxes that you would buy in stores, except they are delivered electronically and do not include a CD or user manual. Note: many times user manuals can be found online on the manufacturer’s website. Just like retail versions, download versions are transferable and include basic tech support from the manufacturer.

Is this a Full Version or OEM Version?
Full Version. It is fully transferable in the event of hardware failure, unlike OEM licenses. Download products follow the same rules as full, retail products where many licenses are regarded as ‘single user licenses, good for up to 2 computers,’ meaning that you can install the software on both your home computer and personal laptop. Note: this can vary depending on product or manufacturer, therefore please check the details of the particular product you’re interested in.

What happens if I need to reinstall my software?
Not to worry! Simply enter your license key and reinstall. will keep your software license key on file in the event that you ever lose or misplace it. Just contact our customer service team with your order number, and they can retrieve it for you.

When will I get my software?
Our new express download service gets you your license key via email within two hours of purchase.* No more waiting up to a week for the physical disk to arrive in the mail.

Why is a download better than retail?
For starters, it’s cheaper! By downloading your software directly, you eliminate the need for manuals, boxes, discs and shipping. By eliminating printing, production and shipping costs, you not only save money, but you save the environment. Go ahead and give yourself a nice, green, pat on the back; you deserve it!

Does my download come with a EULA (End User License Agreement)?
Yes. Just like with retail software, you must accept the terms of the EULA during installation/activation.

Where do I download my program?
After you purchase your software, you will receive an email that will provide you with your official software license key and a link to the official product download page where you will be prompted to enter your key.

What is the return policy on downloads?
All orders are considered complete and closed once the software is installed and activated. Returns of download items are at the discretion of, and if approved may take up to 2-3 weeks.

*On orders placed between 7:00am-4:00pm MST Monday through Friday. Orders placed outside this time frame will be processed the following business day.
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